Learn About IT Edge
We’ve been proud to provide top-tier technology consulting services to the greater Philadelphia area since 1989. Simply click on a topic below to learn more about us.
Get To Know The Premier IT Consultant Company in West Chester, PA
IT Edge is a service-based business located in West Chester, PA, where each IT consultant has a client-centered mindset. IT Edge has been providing comprehensive network and computer solutions for over 30 years. Whether providing fully managed services, as-needed small business IT support, we are dedicated to getting the job done right the first time.
How do we ensure that this is done properly?
Our systematic onboarding process allows our IT support company and clients to develop a healthy relationship from the start. In addition, each client will be given personalized support from their account manager. Plus, each account manager has a field tech, acting as vital support for both them and their clients.
Connect With an IT Consultant Invested in Your Success
Top-Notch IT Helpdesk at Your Side
As an integral piece of our team and clients, our Helpdesk acts as direct support to our clients. At all times, IT Edge has multiple Helpdesk techs working to prove our dedication to client success and ease any possible frustrations. Our Helpdesk techs are consistently receiving incoming calls and providing immediate support to keep our clients’ systems running properly.
Further, the Helpdesk has a dispatcher to ensure requests are handled timely, and our Service Manager to ensure quality of service. Both of them are present to handle escalated requests. With these levels of structure, we are able to provide premium managed services for small to medium sized businesses in need of IT support. Our team is what makes IT Edge a truly unique IT support company dedicated to your success.
To ensure the most effective small to medium-sized business IT support, IT Edge has invested in Connectwise. This is the industry leading database software used by IT support firms. Ultimately, this program allows our team to keep track of the unique IT setup of your business. That leads to all our IT consultants being able to assist any client, quickly and accurately.
Furthermore, every Helpdesk request gets accounted for as a new ticket, so the chances of any request being missed is minimized. Importantly, the scheduling module makes it seamless for us to work together and ensure prompt, stellar service.
As our goal is your success, we implement every tool in our arsenal to help you achieve your IT goals through innovative solutions.
Hours and Coverage | IT Support Company in Chester County
Standard hours for IT support are Monday-Friday 8AM-5PM.
Yet, we are aware that managed services and IT support can be necessary at odd hours.
That is why we offer Extended Hours Support. This is provided to clients Monday through Friday from 5pm to 9pm, as well as Saturday and Sunday from 8am to 2pm.
In order to minimize downtime, during project work, we start the day early and work off-hours as necessary.
With over 20 years of successful conversions, we have the process down to a science.
Our service area is a one-hour radius around West Chester, PA.
Dedicated to Local Growth | IT Support for Non-Profits in Chester County, PA
As a local IT support company, we are well aware that keeping your computer systems up and running is extremely important to your business.
In addition, we also feel there is an important call to help those working towards the greater good in the area. Because of this, we proudly support non-profit organizations. Every organization can benefit from managed services and IT support.
Our primary non-profit client is Community Volunteers in Medicine (CVIM). This group provides medical and dental care to the uninsured and under-insured individuals of Chester County. The team at IT Edge developed our relationship with CVIM when they had just four PCs and a few volunteer doctors back in 2000..
As we have continued to collaborate, our team now supports over 75 PCs and 4 Servers for CVIM. We are proud to provide these services to CVIM for no charge as they continue to make a positive impact on our local communities.
In addition to supporting CVIM, IT Edge is a proud contributor to the Andrew L. Hicks, Jr. Foundation, YoungLife Ministries, and Providence Church of West Chester, PA. We provide our services at no charge to these amazing people.
Whether for managed services or IT support, IT Edge assists more than 25 local non-profit companies. For these non-profits, our IT consulting services annual support fee is cut in half. In addition, our billing rates are significantly reduced.
Billing Rates for IT Services | Small Business IT Support and Managed Service Rates in West Chester, PA
When it comes to small business IT support, many businesses prefer having options. Often, they do not want to be forced into a managed services plan with a fixed monthly fee. Because of this, in addition to our Managed Plan, IT Edge offers an Essentials Plan.
In this option, you pay a small annual fee to join the IT Edge support club. In addition, we require paid-for Antivirus and monitoring of any servers to avoid surprises and downtime.
Then, our team tracks your actual support time. You will only be billed for the time of actual support time for each month. Ultimately, many businesses prefer this IT support option, as they can ‘pay-as-needed’. All fixed labor quotes are provided for all new IT consultant project work.
Clients pay Dell and other IT vendors directly. This ensures that everything is registered in your company’s name rather than ours.
Discover which plan is best for your business.