Meet The Premier IT Consultant Company in West Chester, PA             Where Clients Always Come First
IT Edge is a service-based business located in West Chester, PA, where each IT consultant has a client-centered mindset. IT Edge has been providing comprehensive network and computer solutions for over 30 years. Whether providing fully managed services, or taking a hands-off approach to small business IT support, we are dedicated to getting the job done right the first time.
How do we ensure that this is done properly?
Our systematic onboarding process allows our IT support company and clients to develop a healthy relationship from the start. In addition, each client will be given personalized support from their account manager. Plus, each account manager has a field tech, acting as vital support for both them and their clients.
Connect With an IT Consultant Invested in Your Success
As an integral piece of our team and clients, our Helpdesk acts as direct support to our clients. At all times, IT Edge has multiple Helpdesk techs working to prove our dedication to client success and ease any possible frustrations. Our Helpdesk techs are consistently receiving incoming calls and providing immediate support to keep our clients’ systems running properly.
Further, the Helpdesk has a dispatcher to ensure requests are handled timely, and our Service Manager to ensure quality of service. Both of them are present to handle escalated requests. With these levels of structure, we are able to provide premium managed services for small to medium sized businesses in need of IT support. Our team is what makes IT Edge a truly unique IT support company dedicated to your success.
To ensure the most effective small to medium-sized business IT support, IT Edge has invested in Connectwise. This is the industry leading database software used by IT support firms. Ultimately, this program allows our team to keep track of the unique IT setup of your business. That leads to all our IT consultants being able to assist any client, quickly and accurately.
Furthermore, every Helpdesk request gets accounted for as a new ticket, so the chances of any request being missed is minimized. Importantly, the scheduling module makes it seamless for us to work together and ensure prompt, stellar service.
As our goal is your success, we implement every tool in our arsenal to help you achieve your IT goals through innovative solutions.
Diversification for Managed Services and Software Services | West Chester, PA
In 2008, IT Edge developed a software division with a specialization in Salesforce. Hence, our staff of certified Salesforce developers are able to consult, program, and implement solutions for any industry. As the capabilities of the Cloud are increasing, IT Edge created a position for Cloud and Software services. This acts as the perfect compliment to our software division.
Because of this, an IT consultant from IT Edge can advise a business on the best route for their business; utilizing the Cloud, or developing services In-House. Frequently, a blend of both is the best option; and we’ll help you find the right balance.