We truly work on a team approach.  All clients are assigned an account manager.  Each account manager has a field tech with a similar skill set to back them up.  We are then complimented with the Helpdesk team which is led by our Service Manager.  Here is who you’ll be working with.

Walt Ball

Walt Ball, President

Walt phone Started: 1989
At Work: Account Manager, QuickBooks Pro Advisor, Specializing in client software conversions & workstation setup
Not At Work: Proud co-Leader of family of 6, playing & watching sports, huge Flyers & Eagles fan, listening to music, cat enthusiast

Bob Kwiatkowski

Bob Kwiatkowski, MCSE, Vice President

Bob Phone Started: 1998
At Work: Account and Project Management, Title Express Software Integration Specialist, Network Architecture Design, Migrations and Implementations, Advanced troubleshooting and escalated ticket resolutions.
At Home: Vice President of Kwiatkowski family of 5, Christian faith-centered family, Kiddos sports and activities, firearms enthusiast with a focus on responsibility, safety, and training. Strong effort for sneaking in the occasional Flyers game

Frank Cabreja

Frank Cabreja, Salesforce Certified Developer, Vice President Software Development

Frank Phone Started: 2008
At Work: Salesforce.com Architect and Consultant specializing in the design of simple to complex custom systems on the force.com platform to add value and process efficiency to profit and non-profit organizations.
Not At Work: Married to my wonderful sweetheart, blessed father of 4, church volunteer, P90X3 workout fan, foreign travel enthusiast

Craig Crisafulli

Craig Crisafulli, Service Manager

Craig Phone Started: 2014
At Work: Helpdesk and Office Manager, Managed Services Consultant, Tier II Support
Not At Work: Married, father of 2, huge Eagles fan, PC gamer, avid fan of comic book shows/movies

Nick Volpe

Nick Volpe, Cloud Services Manager

Nick Phone Started: 2011
At Work: Specializing in cloud service architecting and implementation, Account Manager, QuickBooks Pro Advisor, Project Manager
Not At Work: Family man, building websites, learning new things, cooking, listening to music

Leon Aghazarian

Leon Aghazarian, Senior Consultant

Leon Phone Started: 2014
At Work: End-to-End Salesforce Consulting: Sales, Project Management, Business Analysis, and Coding
Not At Work: Reading, learning languages, playing the duduk, being bald

Joe Kolenda

Joe Kolenda, Senior Consultant

joe-phone Started: 2015
At Work: Certified Force.com Developer, Salesforce CRM consulting, Database migrations, System Integrations, Software Development
Not At Work: Being outdoors, hunting/fishing, family, playing music

Brandon Keck

Brandon Keck, Field Technician/Network Engineer

Brandon Phone Started: 2015
At Work: Provide on-site support and setup for clients.  On-boarding of new clients.  Advanced troubleshooting.
Not At Work: Huge Philadelphia Eagles fan, music production, movies, fishing, camping

Jeremy Gawel

Jeremy Gawel, Assistant Service Manager

Jeremy Phone Started: 2015
At Work: Provide immediate support for clients calling into the Helpdesk.  Bench work to prep all new systems and repair existing PCs.  Routine server maintenance.  Occasional on-site support.
Not At Work: Musician, film scoring, chess, golfing, big Philadelphia 76ers fan

Kyle N. Smith

Kyle N. Smith, Technical Consultant

Started: 2017
At Work: Salesforce Consulting: Project Management, Business Analysis, Database migrations, System Integrations, Software Development, Solution Architecture
Not at Work: Spending time with my wife and son.

Alex Dekalb

Alex Dekalb, Helpdesk Technician

Started: 2018
At Work: Provide immediate tier II and III support for clients calling into the Helpdesk.  Bench work to prep all new systems and repair existing PCs.  Routine server maintenance.  Occasional on-site support.
Not at Work: Cat enthusiast, light PC and VR gamer, Technical certifications, camping, hunting, swimming, bicycling.

Timothy de Laveaga

Timothy de Laveaga, Technician/Network Engineer

Started: 2018
At Work: Provide on-site support and setup for client networks, assisting with cloud service management, and remote assistance at the Help Desk.
Not at Work: Faith, family, the great outdoors, classical violin, and the Phillies.

Dan Nixon

Dan Nixon, Technical Consultant

Started: 2019
At Work: Certified Salesforce Administrator, Salesforce CRM consulting, Data Migrations
Not at Work: Husband and father of two, huge Philly sports fan, video and tabletop gamer, movie enthusiast

Daniel Troupe, Helpdesk Technician

Started: 2019
At Work: Provide immediate  support for clients calling into the Helpdesk.  Bench work to prep all new systems and repair existing PCs.  Routine server maintenance.  Occasional on-site support.
Not at Work: Graphic Design and fine art, hiking, avid PC builder and gamer, dog dad, learning new things, cooking, renaissance man.

Dawn Ball

Dawn Ball, Controller

Dawn Phone

At Work: Financial Accounting & Reporting, Budgeting, Accounts Payable, Human Resources
Not At Work: Mother and caregiver of 7, volunteer for church and youth groups, passionate food connoisseur, Drum and Bugle Corps fan, cat enthusiast

Lisa Kwiatkowski

Lisa Kwiatkowski, Accounts Receivables

Lisa Phone Started: 2014

At Work: Billing and Accounts Receivables
Not at Work: President of Kwiatkowski family of 5, taxi for all things kid related, hockey fan (as long as it’s the Flyers), beach enthusiast