Careers

Email walt@itedge.com with your Resume and Cover Letter of Intent.

**MUST CURRENTLY BE ABLE TO COMMUTE TO THE WEST CHESTER PA OFFICE**

West Chester based Managed Services Provider is looking for a Helpdesk & Network Field Technician. We are a team of 15 techs that provide a wide variety of services and support to small and mid-sized businesses. You will start on our Helpdesk to learn our system and build your support skills. You will grow into heading onsite to handle installation of new hardware and troubleshoot client issues. Job requires strong personal skills as customer service is the highest priority. Must be detail oriented, good with documentation and have critical thinking skills to troubleshoot. Great opportunity to learn a wide range of IT skills and create your own future growth. Salary is $40k-$50k range based on experience. Ideal candidate is someone with 1 year of helpdesk experience looking to take their career to the next level. We have also found that individuals working in other industries who are good with IT, quick learners, and are looking to shift to IT for their career, make great candidates.

As a Helpdesk Technician, your primary duties include:

• Showing professional and courteous service while assisting the clients with their requests.
• Learning our ticketing system and following pre-established guidelines for troubleshooting.
• Researching and resolving as many problems on your own. Then learning when to reach out to the other techs when you need the help. Need the proper balance of self-learning but not frustrating the clients with downtime.
• Taking requests from the dispatcher and account managers and scheduling yourself with the clients.
• Updating Connectwise Manage in real-time. That would mean creating tickets when you take a call or receive an email. Updating ticket notes with email correspondence. Performing time entry by the end of the day. Entering all new configuration information learned.
• Routine Server Maintenance for client servers.
• Potentially Working 1 evening per week from 5pm-9pm on Extended Support. You’ll be able to do this from your home and is based on availability. Overtime is paid for these hours.

As a Field Technician, your primary duties include:

• Setup of new PCs and other hardware at client sites. Migrating data from old PCs to new PCs.
• Troubleshooting issues that cannot be resolved remotely.
• Recurring alignment visits to verify servers, PCs and network are in good health.

All of the following are benefits of all IT Edge employees.

• Annual Salary
• Year End Bonus. Typically 5-10% of the salary. In cases where the employee is the direct reason for extraordinary income, the bonus is above 10% and open to anyone who can perform at that high level.
• Medical – we offer 3 plans from Independence Blue Cross. There is a PPO and 2 HMO plans to choose from. We also include Dental, Vision and Prescription plans. IT Edge pays 65% or 75% or 85% of the premium based on the medical plan you choose. Employee pays the balance regardless of single, married or family status. IT Edge pays 100% of the Dental premium. Benefit start the 1st of the month after hire date.
• 401k – we have a fully qualified plan which most small businesses do not. Employees can contribute as much as they want into their retirement. IT Edge contributes 3% of your salary into the plan regardless if they contribute or not. Benefit starts immediately upon hire.
• Section 125 Cafeteria Plan – This is a 3-part plan. First, it allows medical premiums to be paid with pre-tax dollars. Second, it allows employees to contribute up to $2600 per year into a Flexible Spending Account (FSA) that is paid with pre-tax dollars and you can carryover a max of $500 to the next year of unused money. Third, it allows employees to contribute up to $5000 per year for dependent daycare.
• Paid Time Off (PTO) – each employee is given 15 days each year. After you have been here 5 years, you get 1 additional day for each year of service until you max out at 20 days.
• Holidays – we give 10 paid holidays per year.
• Birthday Cash – $100 to say Happy Birthday. After 5 years, increases to $200. After 10 years, increases to $500.
• Cell Phone Reimbursement – $50 per month for cell phone reimbursement. You keep your own cell phone.
• Education Reimbursement – we will pay for or reimburse for any technical training or certifications you wish to pursue. We do not pay or reimburse for college credits.
• Flexibility – we have a simple approach, as long as the work gets done, you can do what you need. Meaning if you need to schedule personal things, no problem, just make sure the work gets done. This includes working remotely once you are able to independently handle your work.
• Autonomy – we have always taken the approach of not micro-managing. We are looking for high level handoffs once employees are up to speed.
• The Right Fit – We offer employees who take value in their work, the ability to make an impact. If you want to work hard and expect to do well, you will be rewarded and given growth opportunities. These are the people that succeed here.