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About Our Company

Building an unbreakable foundation of trust, competency, and personal connection as an active extension of your business.

West Chester's premier IT consultant.

IT Edge is a service-based business located in West Chester, PA, where each IT consultant has a client-centered mindset. IT Edge has been providing comprehensive network and computer solutions for over 30 years. Whether providing fully managed services or as-needed small business IT support, we are dedicated to getting the job done right the first time.

We strongly believe in a team-centered approach to our technology consulting work. Because each individual on our staff possesses their own distinct personal and technical strengths, we operate collectively as a unified group to deliver fast, highly professional IT support. By combining the day-to-day expertise of our account managers, field technicians, service managers, and helpdesk support specialists, you can always rest assured that your business infrastructure is in good hands. Every single member of our staff brings strong personal communication skills and a shared, common goal of driving absolute client success to the table.

Meet the Founder

35+ years of proven success and institutional trust

400+ active clients

170+ five-star reviews across our platforms

A top-notch helpdesk at your side.

As an integral piece of our team and clients, our Helpdesk acts as direct support to our clients. At all times, IT Edge has multiple Helpdesk techs working to prove our dedication to client success and ease any possible frustrations. Our Helpdesk techs are consistently receiving incoming calls and providing immediate support to keep our clients’ systems running properly.

Further, the Helpdesk has a dispatcher to ensure requests are handled timely, and our Service Manager to ensure quality of service. Both of them are present to handle escalated requests. With these levels of structure, we are able to provide premium managed services for small to medium sized businesses in need of IT support. Our team is what makes IT Edge a truly unique IT support company dedicated to your success.

Every Helpdesk request gets accounted for as a new ticket, so the chances of any request being missed is minimized, and the scheduling module makes it seamless for us to work together and ensure prompt, stellar service. As our goal is your success, we implement every tool in our arsenal to help you achieve your IT goals through innovative solutions.
To ensure the most effective small to medium-sized business IT support, IT Edge has invested in Connectwise. This is the industry leading database software used by IT support firms. Ultimately, this program allows our team to keep track of the unique IT setup of your business. That leads to all our IT consultants being able to assist any client, quickly and accurately.

Dedicated to local growth.

We feel there is an important call to help those working towards the greater good in the area. Because of this, we proudly support non-profit organizations. Every organization can benefit from managed services and IT support.

Our primary non-profit client is Community Volunteers in Medicine (CVIM). This group provides medical and dental care to the uninsured and under-insured individuals of Chester County. The team at IT Edge developed our relationship with CVIM when they had just four PCs and a few volunteer doctors back in 2000. As we have continued to collaborate, our team now supports over 75 PCs and 4 Servers for CVIM. We are proud to provide these services to CVIM for no charge as they continue to make a positive impact on our local communities.

Whether for managed services or IT support, IT Edge assists more than 25 local non-profit companies. For these non-profits, our IT consulting services annual support fee is cut in half. In addition, our billing rates are significantly reduced.

Billing Rates

When it comes to small business IT support, a proactive managed plan is the best way to go. Your equipment is monitored, Windows updates are managed and you are protected by our top security software.

You are assigned a dedicated account manager and tech so we are fully aware of your setup.

Clients pay Dell and other IT vendors directly. This ensures that everything is registered in your company’s name rather than ours. Click or tap the button for details on our Managed Plan.

Hours and Coverage

Standard hours for IT support are Monday-Friday 7AM-5PM. Yet, we are aware that managed services and IT support can be necessary at odd hours. That is why we offer Extended Hours Support. This is provided to clients Monday through Thursday from 5 PM to 9 PM, Friday 5 PM to 6 PM, as well as Saturday and Sunday from 8 AM to 2 PM.

In order to minimize downtime, during project work, we start the day early and work off-hours as necessary. With over 35 years of successful conversions, we have the process down to a science.

Our service area is a one-hour radius around West Chester, PA.

Frequently asked questions.

Got questions about our background, process, or how we work with local businesses? Find quick answers below on IT Edge’s history, our West Chester team, and what to expect when partnering with us.
Do you outsource your helpdesk or support technicians?
No, we do not outsource a single layer of our operations to overseas call centers or third-party contractors. Every member of our helpdesk support staff, field engineering division, and digital marketing team works directly out of our local tech offices. When you call our West Chester helpdesk, you are immediately routed to an authentic, in-house technical specialist who is intimately familiar with your regional business footprint, your staff, and your unique network architecture.
As a technology consulting company based proudly in West Chester, PA, we primarily focus our hands-on engineering, project deployments, and on-site support across the greater Philadelphia area. While our digital marketing and cloud consulting divisions can seamlessly serve clients anywhere, our physical infrastructure teams maintain deep client relationships throughout regional corridors like Exton, Downingtown, Malvern, and Paoli. Over our three decades of operation, we have specialized in supporting small-to-medium-sized businesses across diverse sectors, including medical and dental practices, contractors, accounting firms, and regional community non-profits.
Many IT vendors rely on a single designated technician for a specific account, which creates a massive single point of failure if that person is sick, on vacation, or hit with a complex technical problem outside their wheelhouse. At IT Edge, we reject that model in favor of a collaborative group framework. Every active client has access to our entire talent pool, allowing us to combine the individual strengths of our account managers, network engineers, and compliance leaders to troubleshoot and scale your perimeters instantly as a cohesive unit.
Getting the ball rolling with us is entirely straightforward and completely risk-free. You can reach out directly to our West Chester desk by phone or submit a consultation request right here through our website to outline your current infrastructure or digital growth goals. We begin every prospective relationship with an open, consultative conversation to understand your workflow, audit your current setups, and provide clear, transparent recommendations without a single high-pressure sales pitch or restrictive upfront commitment.
High staff turnover in the IT industry frequently forces businesses to constantly re-explain their network architecture to a rotating door of new faces. At IT Edge, we prioritize long-term team stability and institutional knowledge. Key technical leadership figures—including our Senior Technical Services Manager (who started in 2011) and our Operations Manager (who started in 2014)—have anchored our helpdesk for over a decade. This longevity ensures our team maintains a deep, historical familiarity with your unique physical hardware, employee preferences, and long-term technology roadmaps.
While on-call helpdesk support and advanced cybersecurity are our core foundations, IT Edge operates as a comprehensive, full-service corporate technology consulting hub. Over our 30-year history, we have engineered specialized internal divisions that extend far beyond standard network routing. We feature a dedicated Salesforce and CRM consulting team, support over 100 clients with multiple QuickBooks Pro Advisors on staff, and run a full digital marketing division managing custom web design, organic SEO infrastructure, and paid advertising campaigns.