Dell Support Options: What You Need To Know
When it comes to Dell support options, there is quite a variety. Because of the difference in potential users, Dell made a point to give users the freedom of choice.
Depending on your unique situation, there are different Dell support options which best fit you. Hence, you have the opportunity to make a great business decision.
Fundamentally, Dell support is important to every business. Read more to learn if you’re making the best choice for your company or personal PC use.
Understanding Dell Support Options: Dell Basic Support
This is their entry level support and when you call in, you will get a tech that reads from a script. They require remote diagnostics be run, but If needed, they will dispatch a technician onsite next business day. Support is available Monday-Friday from 8am-6pm.
With ProSupport you are getting technicians that are based in the US. Support is available 24 hours a day, 7 days a week. They are quicker to dispatch a tech onsite next business day.
>Dell ProSupport Plus
With ProSupport Plus you are getting the same benefits as ProSupport and it includes accidental damage to your equipment. This is particularly beneficial for laptops. Also, if you have a failed hard drive, you can keep it versus having to return the drive. This will ensure your data is not going into an unknown environment.
Dell Support Options for Immediate Assistance: Dell ProSupport and 4 Hour Mission Critical Response
This applies to servers only and instead of having to wait until the next business day, you will see a technician within 4 hours. This is a pricey option but needed for some environments.
Interested in learning more about the dell support options available to you? Connect with our team today to chat.