Ransomware – Stricken Client is Back in Business in Less Than 24 Hours

Ransomware is a possible danger to any individual or small business. Are you properly protected?

Ransomware Attack image

A small customer with a peer-to-peer server called in on Wednesday 12/27. The customer said that he opened a virus and all of his data is encrypted and inaccessible. This could be detrimental to any business. Ultimately, this could put a hold on all of your data and information.

What is the solution to this ransomware attack?

Our IT Edge team connected remotely into the machine immediately. We determined that he had not been checking his onsite backup, and the last backup is from October 2015. On the same day, we got the server & backup drive back to our shop and installed a new hard drive. Was this the solution?

Then, we restored the system from the old 2015 full image backup. Hence, this made the system look like it did in 2015. Luckily, the customer had done a backup of their accounting software recently. So, we were able to restore from the previous week.

Afterwards, while carefully examining the infected drive, we discovered that the Outlook data file somehow did not get encrypted. Our team arrived at the customer’s location first thing Thursday morning to deliver the good news. We had him fully operational by 9 AM.

It’s important that your IT provider can get you back up and running quickly when disaster strikes. We have the experience to support you quickly when needed most. Connect with our team to learn how you can get some peace of mind today.

Contact Us